Knowledge base
All 635 guides and FAQs from the one.com help centre, grouped by product area exactly as the help centre orders them. Every link opens on help.one.com.
Aida AI Website Builder 8
Aida AI Website Builder
- Aida AI Website Builder plans and feature overview
- FAQ: Aida AI Website Builder
- How AI usage works in Aida AI Website Builder
- How to use Aida AI Website Builder
- Manual editing in Aida AI Website Builder
- Publish your new website with Aida AI Website Builder
- Use your existing one.com domain with Aida AI Website Builder
- Website Builder vs. Aida AI Website Builder
Recommended guides 15
Start here
- Creating a new email account
- Get started while your domain is being transferred to one.com
- Getting started with Website Builder
- Logging in to the one.com Control Panel
- Navigating the new one.com Control Panel design
- Setting up mail in Microsoft Outlook
- Setting up Mail on iPhone (iOS 15/16/17)
- Using the one.com Webmail
Getting started 22
Our tools and features
- FAQ about OneInbox
- FAQ about the migration to our new hosting platform
- Getting started with Backup & Restore
- Getting started with Office 365 Plus
- Getting started with one.com Calendar
- Getting started with Online Shop
- Getting started with Statistics
- Getting started with Website Builder
- How to manage Bookings in the one.com Companion app
- How to manage your Online Shop from the one.com Companion app
- How to use Webmail in the one.com Companion app
- Overview of add-ons available at one.com
- Using Newsletters in Website Builder
- Using the Media Manager in the one.com Companion app
- What can I do with the one.com Companion app?
About one.com
- Finding help and contacting support
- How can I change the language?
- How do I activate my web hosting subscription?
- Information about maintenance and server status
- Is it possible to run Python on one.com servers?
- SimpleSite/123-sites: FAQ about webshop migration
- When will my web space be active and website online?
My account 43
Login and password
Contact details
- Change the domain owner's contact details
- Change the owner of your web space and domain
- Change your address and phone details
- How do I change my contact details if I cannot login?
- How do I change my domain's email address?
- How to change your contact email address in the Control Panel
- What is my contact email address?
- What is the difference between the subscription owner and the domain owner?
- Where can I find and update my current contact details?
Invoices and payment
- How do I change my subscription payment method?
- How does the renewal process work at one.com?
- How e-invoicing works at one.com
- I have paid but I still received a reminder
- Information about our new Hosting plans
- Update your credit card details
- We're enhancing your plans - New Features, updated price
- What are one.com's bank account details?
- Where can I find my invoices?
- Where do I pay the invoice from one.com?
Cancellation
- How do I cancel an add-on on my subscription?
- How do I cancel if I cannot use the cancellation link?
- How do I cancel my web hosting subscription?
- How do I undo my cancellation at one.com?
- How to downgrade Domain Protection
- Terminate domain and web space
- What is our money-back policy?
- Why do I have an unpaid invoice after cancelling?
Plans and subscription
Referral program
Terms and legal
Email 131
Mail administration
- Can I send emails from my website?
- Can I use DKIM for my one.com email accounts?
- Can I use SSL with my email?
- Can I use your SMTP server to send emails?
- Creating a new email account
- Email setup troubleshooting guide
- Email troubleshooting guide
- Getting started with email
- Help, my email account was hacked!
- How can I import emails to another account?
- How do I automatically forward email to another account?
- How do I change my email password?
- How do I create an email alias?
- How do I delete an email account?
- How do I send newsletters using one.com's mail service?
- How much storage can I get in my mailbox?
- How to improve the security of your email account
- How to set an email account in, for example, Outlook?
- I forgot my email password; how do I reset it?
- My provider has closed port 25. Can I still send mail?
- Set up an out-of-office message or auto-reply
- What has changed with email?
- What is a catch-all address?
- What is an email alias?
- What is IMAP and POP3?
- What limitations apply to email size and sending?
- Where do I find the email source?
Webmail
- Add a signature to your emails in Webmail
- Change your display name in Webmail
- Change your reply-to address in Webmail
- Creating folders for your emails in Webmail
- How can I add trusted senders?
- How can I block an email address or domain in Webmail?
- How do I create a filter in Webmail?
- How do I log in to Webmail?
- How to add external calendars in the one.com Webmail calendar
- How to become more productive in Webmail
- How to change the language of your Webmail
- How to create impactful emails with Aida writing assistant
- How to delete emails from Webmail
- How to use Dark mode in Webmail
- How to work safer with Webmail
- Improved Webmail features
- Organise your contacts in Webmail
- Overview of features in Webmail
- Using the one.com Webmail
- What is Extra email storage?
- Why can't I log in to Webmail?
- Why do my emails end up in spam?
Email setup
- Change your email setup from POP to IMAP
- How can I backup my emails in Outlook, Thunderbird or Apple Mail?
- How can I import my email backups in Outlook, Thunderbird or Apple Mail?
- How do I update my POP mail server settings?
- Send emails from your domain in Gmail
- Setting up email in Gmail on Android
- Setting up email in Gmail on iPhone
- Setting up email in the Samsung app on Android
- Setting up email on a mobile phone
- Setting up Mac OS X Mail (Lion)
- Setting up macOS Mail - Catalina, Big Sur, Monterey & Ventura
- Setting up macOS Mail - Sierra
- Setting up macOS Mail - Sonoma and Sequoia
- Setting up macOS Mail - Tahoe
- Setting up mail in Microsoft Outlook
- Setting up mail in the New Outlook for Windows
- Setting up mail in the Windows Mail app
- Setting up mail in Thunderbird for Windows
- Setting up mail on iPhone (iOS 10)
- Setting up Mail on iPhone (iOS 11/12)
- Setting up Mail on iPhone (iOS 15/16/17)
- Setting up mail on iPhone (iOS 18)
- Setting up mail on iPhone (iOS 26)
- Setting up Mail on iPhone (iOS 7/8/9)
- Setting up mail on Outlook app for iPhone
- Setting up Microsoft Outlook 2003
- Setting up Microsoft Outlook 2007
- Setting up Microsoft Outlook 2010
- Setting up Microsoft Outlook 2011 for Mac
- Setting up Microsoft Outlook 2013
- Setting up Microsoft Outlook for Mac
- Setting up Nokia/Symbian Mobile Phones
- Setting up Opera Mail
- Setting up OS X Mail - Yosemite
- Setting up Thunderbird for Mac
- Setting up Windows 10 Mail
- Setting up Windows Live Mail
- Setting up Windows Live Mail 2011
- Setting up Windows Phone
- Where can I find the server settings in Outlook?
Exchange + Microsoft 365
- Getting started with Exchange and Microsoft 365
- Getting started with Microsoft products - Update May, 2026
- How can I cancel an Exchange account?
- How can I create an Exchange account?
- How can I delete an Exchange account?
- How can I export/import my calendar and contacts when I upgrade to Exchange?
- How can I reset my Exchange password?
- How to edit Azure to enable Exchange
- How to edit SPF records to enable Exchange
- How to move an Exchange account subscription to one.com
- How to upgrade and downgrade between Exchange plans at one.com
- How to upgrade from Basic Mail to Exchange
Mobile Sync (Exchange ActiveSync)
- Change your email settings to Mobile Sync
- How to Sync Calendar in Outlook with CalDAV
- Mobile Sync troubleshooting guide
- Setting up Mobile Sync in Outlook for Windows
- Setting up Mobile Sync on Android Samsung app
- Setting up Mobile Sync on iPhone
- Setting up Mobile Sync on Windows 10 Mail
- Setting up Mobile Sync on Windows Phone
- What is Mobile Sync?
Sanebox
Calendar & Contacts
- How can I share a calendar?
- How do I create an event in the Webmail Calendar?
- How do I sync the calendar with my iPhone using CalDAV?
- How do I sync the calendar with my Mac using CalDAV?
- How to sync your calendar on Android using CalDAV
- Setting up Microsoft Outlook with CalDAV Synchronizer
- Setting up Thunderbird with CalDAV on Windows
- Setting up your one.com calendar on iPhone
- What is CalDAV?
Website Builder & Online Shop 151
About Website Builder
- Add an order withdrawal button to your website (EU requirement)
- Add and manage your site's contact details
- Add your company's opening hours to your website
- Can I move a Website Builder site to another domain?
- FAQ about Website Accessibility
- Getting started with Bookings in Website Builder
- How can I make my Website Builder site more accessible?
- How do I add a contact form to my Website Builder site?
- How do I convert my multipage Website Builder site into a one-page website?
- How do I log in to the one.com Website Builder?
- How do I make a multilingual site in Website Builder?
- How do I remove Bookings from my Website Builder site?
- How do I sync Bookings with my Google Calendar?
- How does the page layout in Website Builder work?
- How to change your Website Builder plan
- Managing marketing consent in Website Builder and Online Shop
- Using the Bookings calendar
- What are sections and blocks in Website Builder?
- What can I do with a Container component?
- What is MiniCRM?
- What is Website Builder Business + E-commerce?
- What is Website Builder Premium?
- What is Website Builder?
- Which features are included in each Website Builder plan?
Website Builder - Templates and pages
- Getting started with Blogs in Website Builder
- How do I add a component to a page in Website Builder?
- How do I add a new page?
- How do I add a subpage in Website Builder?
- How do I change the name of a page in Website Builder?
- How do I change the template of an existing page?
- How do I change to a new template in Website Builder?
- How do I create a duplicate page in Website Builder?
- How do I create a page with a different template?
- How do I delete a page?
- How do I hide a page in Website Builder?
- How do I make my start page into an ordinary page?
- How do I open the page settings in Website Builder?
- How do I set a start page in Website Builder?
- How do I use the Writing Assistant in Website Builder?
- Which templates can I use in Website Builder?
Website Builder - Linking and URLs
- Add Sticky buttons and a "Back to top" button to your Website Builder site
- How do I insert a main menu?
- How do I link to a section on a page?
- How do I make a link in Website Builder?
- How do I make a mailto-link?
- How do I make an image into a link in Website Builder?
- How do I make the menu always visible on top?
- How do I set up a redirect to another page in Website Builder?
- What is SocialPilot?
Website Builder - Design and styling
- Announcements – How to create banners and pop-ups in Website Builder
- How can I add parallax scrolling to my Website Builder site?
- How do I add a favicon to my Website Builder site?
- How do I add a fixed background to my Website Builder site?
- How do I add a responsive header?
- How do I add a table to my Website Builder site?
- How do I add a video background to a page on my Website Builder site?
- How do I make my website header shrink when visitors scroll?
- How do I use Google Fonts in Website Builder?
- How to manage spell check in Website Builder
- How to use the Gallery and Image slider components in Website Builder
- Managing the automatic shop footer on your Website Builder site
- Using animations on your Website Builder site
- Using Colour theme in Website Builder
Website Builder - Images
Website Builder - Mobile and SEO optimisation
- How do I activate mobile view for my Website Builder site?
- How do I add a meta description in Website Builder?
- How do I add social media links to my Website Builder site?
- How do I connect my website to my Google Business Profile?
- How do I hide or lock components to the bottom in mobile view?
- How do I optimise my Website Builder site for mobile?
- How do I set the language for a page in Website Builder?
- Manage settings for social sharing
- Using the Mobile view editor in Website Builder
Website Builder - Security and cookies
Website Builder - Embedding and code
- Add a Bing Map to your Website Builder site
- Add a Facebook post or video to your Website Builder site
- Add a GoFundMe widget to your Website Builder site
- Add a Mailchimp form to your Website Builder site
- Add a PayPal button to your website
- Add a Pinterest widget to your Website Builder site
- Add a SoundCloud widget to your Website Builder site
- Add a Spotify widget to your website
- Add a TikTok widget to your website
- Add a Vimeo video to your website
- Add a YouTube video to your website
- Add an Instagram post to your Website Builder site
- Add an X widget to your website
- Display an Eventbrite checkout on your Website Builder site
- How can I display Google reviews on my Website Builder site?
- How can I embed a document in my Website Builder site?
- How do I add a video to my Website Builder site?
- How do I add Google Analytics to my Website Builder site?
- How do I add the Termly consent banner to my Website Builder site?
- How do I embed Google Maps in my site?
- Using code to add audio and video to your Website Builder site
Online Shop - Setup and publishing
Online Shop - Shopfront and design
Online Shop - Products
- How can I add a digital product to my Online Shop?
- How can I keep track of the stock in my Online Shop?
- How do I sort products in my Online Shop?
- Manage products in your Online Shop
- Sell Gift Cards in your Online Shop
- Show related products in your Online Shop
- What is a Stock Keeping Unit (SKU)?
- Which options and categories can I add for products?
Online Shop - Orders
Online Shop - Payments, shipping and VAT
- Enable Bancontact in your Online Shop
- Enable iDEAL in your Online Shop
- Enable manual capture in the Online Shop
- Enable Sofort in your Online Shop
- FAQ about migration from Stripe to Shore Pay in the Online Shop
- FAQ about Shore Pay
- Frequently asked questions about Stripe
- Getting started with Shipmondo for your Online Shop
- Getting started with Shore Pay in the Online Shop
- Getting started with Stripe
- How can I add VAT/Tax?
- How do I add age verification in my Online Shop?
- How do I enable Klarna in my Online Shop?
- How do I enable local pickup in the Online Shop?
- How do I enable MobilePay as a payment option in my Online Shop?
- How do I enable PayPal in my Online Shop?
- How do I manually capture a credit card payment?
- I cannot receive payments in my Online Shop
- What options can I set for shipping?
- What payment methods can I offer in the Online Shop?
Online Shop - Coupons and promotions
WordPress 58
Installation and migration
- Connect your WordPress site with one.com
- How do I change my active WordPress theme?
- How do I delete a 1-click WordPress installation?
- How do I install WordPress manually?
- How do I launch a site generated with Aida WP?
- How do I manually delete a WordPress installation?
- How to add a newsletter to your WordPress website
- How to build your WordPress website
- Move your WordPress site to another domain
- Move your WordPress site within the same domain
- Troubleshoot 1-click WordPress migration
- Update WordPress manually
- Use 1-click migration to move your WordPress site to another directory
- Using 1-click WordPress installation
- Using 1-click WordPress migration
- What is one.com's Managed WP?
- What is Premium Care?
- What is Premium WP Care?
- What is the one.com plugin?
- WordPress products and services at one.com
one.com's plugins and themes
Security and updates
- Clean up the WordPress Media Library
- Discouraged WordPress plugins
- How can I add reCAPTCHA to my WordPress comment form?
- How can I improve the speed of my WordPress site?
- How do I repair a hacked WordPress site?
- How do I update a CMS like WordPress and Joomla?
- Improve the security of your WordPress site
- Use HTTPS on your WordPress site
- What is Advanced Login Protection for WordPress?
- What is Vulnerability Monitor?
- Why does WP admin redirect me to the one.com login page?
- Why you should always update WordPress
Debugging and database
- Change a WordPress username in PhpMyAdmin
- Change the table prefix for WordPress
- Change your WordPress password in the database
- Change your WordPress theme from the database
- Deactivate WordPress plugins in phpMyAdmin
- Disable file editing in WP admin
- Disable file execution in the WordPress uploads folder
- How can I change my WordPress login details?
- How can I disable comments in WordPress?
- How do I fix 404 errors caused by permalinks in WordPress?
- How do I manage debugging in WordPress?
- How do I unblock my WordPress login page?
- How to add an Admin User to a WordPress database
- How to create a temporary guest user in WordPress
- How to optimise the WordPress database
- How to send emails in WordPress using the WP SMTP Mail plugin
- Roll back plugins and themes to a previous version
- Troubleshooting WordPress errors: Regain access to your WP Admin
- Update WordPress database connection details
VPS, cloud storage and CMS 30
Managed VPS
- Changing passwords on my VPS in Plesk
- Creating a new database on my VPS in Plesk
- Creating a new email account on my VPS in Plesk
- Getting Started with your VPS at one.com
- How to connect to your Managed VPS services via DNS
- How to find and manage FTP and SSH on my VPS in Plesk
- How to generate an SSL certificate on my VPS in Plesk
- Managed VPS vs. Shared Hosting
- Managed VPS vs. Unmanaged VPS
- Setting up a new website on my VPS in Plesk
- Switching between Power User and Service Provider View in Plesk
- What is Plesk?
VPS
- Create Snapshots in oneVPS
- How do I change my VPS password?
- How to install OpenClaw on your server
- How to manage and adjust VPS resources and plans
- How to onboard and configure OpenClaw
- Installing Docker on a one.com VPS
- IP Access Rules (firewall) on your VPS
- Make your VPS more secure with Backups add-on
- VPS accessibility and management
RushFiles
Marketing and SEO 20
About search engine optimization (SEO)
marketgoo
Google Ads
Website analytics
Location marketing (Uberall)
Email Marketing (Ubivox)
Hosting 42
FTP, SFTP and SSH
- Backup your web space using SFTP
- Create or change your password for SSH/SFTP or FTP
- How to change file permissions via an SFTP or FTP client
- How to connect to an SFTP server using Cyberduck
- How to connect to an SFTP server using FileZilla
- Using FTP
- Using SFTP
- Using SSH
- Why we recommend using SFTP over FTP
File Manager
PHP
Databases
- How do I access the database using phpMyAdmin?
- How do I create a form with PHP?
- How do I delete a database?
- How do I delete tables from my database?
- How do I import a database to phpMyAdmin?
- How do I make a backup of my database?
- How do I manually create a database?
- How do I optimise a database in phpMyAdmin?
- How do I remove spam comments from WordPress?
- How to connect PHP to your database
- Is there a size limit for my database?
- Update the password for your database
- Where can I find my database connection details
- Where can I find the File System Path for my domain or subdomain?
Cookies and cache
Configurations with .htaccess
- How can I add a custom-made error page?
- How can I change the default charset?
- How can I change the default start page?
- How can I disable the Varnish cache?
- How can I protect my Website Builder website with a password?
- How can I redirect a visitor to another page via the .htaccess file?
- What is .htaccess?
Security and compliance 24
Tips and best practices
- Domain Lock
- FAQ about malware removal and prevention
- How do I protect my password?
- How to clean up disk space for your domain
- How to create a strong password?
- I got an email asking for my password
- Troubleshooting: Why is my website down?
- Warning notice - False emails from one.com
- What can I do to enhance the security of my one.com account?
- What is PoW (Proof of Work)?
Backup & Restore
Termly
SSL
Domain 63
Domain
- Can I change the name of my domain?
- Can I order domains with special characters?
- Domain Glossary
- How do I transfer my .dk domain to one.com?
- How to create a subdomain manually?
- Understanding the life cycle of a Domain
- Upcoming changes for .dk domains managed by Punktum dk
- What extra details are needed to verify your domain registration
- What is a registry, registrar and registrant?
- What is a top-level domain?
- What is Domain Protection?
- What is ICANN?
- What is the 60 days lock?
- What is WHOIS?
- What to do if you received an email from Tucows/Ascio
- What to do if your .se/.nu domain has incorrect owner information
- Who can own a .no domain?
- Why am I getting emails from a domain registry?
- Why have I received an invoice from Punktum dk?
- Why your .dk-domain email address will be published – and what to do about it
Domain transfer
- Get started while your domain is being transferred to one.com
- How do I transfer my .be domain to one.com?
- How do I transfer my .de domain to one.com?
- How do I transfer my .dk domain to one.com?
- How do I transfer my .es domain to one.com?
- How do I transfer my .fr/.pm/.re/.tf/.wf/.yt domain to one.com?
- How do I transfer my .it domain to one.com?
- How do I transfer my .nl domain to one.com?
- How do I transfer my .no domain to one.com?
- How do I transfer my .nu domain to one.com?
- How do I transfer my .se / .nu domain to one.com?
- How do I transfer my domain away from one.com?
- How do I transfer my domain to one.com?
- How long does it take to transfer a domain to one.com?
- Upcoming changes for .dk domains managed by Punktum dk
- Where do I find my Auth-ID/EPP code?
- Why has my .dk domain not been transferred?
DNS
- Add an SPF record
- CAA-, DS-, and NS-records
- How can I (temporarily) unpublish my website?
- How do I add SRV records for Office 365?
- How do I change the name servers?
- How do I create a CNAME record?
- How do I create a DMARC record?
- How do I create a TLSA record?
- How do I create a TXT record?
- How do I create a Web alias?
- How do I create a Web forward?
- How do I create an A record?
- How do I create an AAAA record?
- How do I create an MX record?
- How do I create an SRV record?
- How do I create an SSHFP record?
- How do I redirect a domain?
- How to connect your domain with Google Workspace
- How to use Cloudflare with your domain at one.com
- Manage your DNS settings
- Technical information about one.com's DNS infrastructure
- Using Cloudflare with one.com: FAQ and common issues
- What is DNS?
- What is DNSSEC?
- What is priority?
- What is TTL?
Office 365 Plus 28
Getting started
Manage Office 365
- Do I need a credit card to sign up for Office 365 Plus
- How can I cancel Office 365 Plus?
- How can I change my contact email for Office 365?
- How can I change my Office 365 password?
- How can I delete an Office 365 user?
- How can I restore an Office 365 user?
- What happens if my credit card expires?
- What happens with my Office 365 if I cancel my hosting?
- When do I pay for a user?
- When will I receive an invoice for Office 365?
- Why is my Office 365 suspended?
Office 2016
OneDrive
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